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Customer Care Executive:e-commerce (min exp 1-3 Yrs), Loc: West Delhi

1 - 3 YearsDelhi NCR

Posted: 8 days ago

Job Description

We have an opening for Customer Care Executive in our Head office, Janak puri,West Delhi location.

Preferred candidate : E-Commerce Industry

Job Specification:
Minimum Graduate.

Job Description:
Candidate must know Hindi and English language.
Candidate should have good knowledge of email and typing skill as well.
Female candidate will be preferred first.
Candidate having background of Commerce stream will be preferred first.
Excellent communication and presentation skills.
Managing incoming & Outgoing calls and customer service inquiries
Identifying and assessing customers needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions.
Follow communication procedures, guidelines and policies.
Strong phone contact handling skills and active listening.
Ability to multi-task, prioritize, and manage time effectively.



Salary: INR 1,00,000 - 2,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile




Doctorate - Doctorate Not Required

Company Profile

Glaze Trading India Pvt. Ltd.
Glaze Trading was founded in the year 2003 by two visionary young entrepreneurs, Mr. Sanjeev Chhibber and Mr. Chetan Handa as a Direct Selling company. Their common goal was to enhance consumer delight while enriching the lives of people associated with the business by promoting free enterprise and success in togetherness.

The fundamentals of Glaze corporation, in short, revolves around sourcing high quality specially crafted FMCG products and offering them to consumers at affordable price while sharing the returns of the trade with channel partners engaged in marketing and distribution. In other words, a business that creates wealth which can be shared to bring prosperity among the participants.

The clear vision, passion, positive attitude, ambition and pragmatism of the founders and the core team of managerial personnel, led by them, has helped the company to grow in leaps and bounds. Today, there are more than one million Independent Distributors pursuing the Glaze business model nationwide to fulfill their inspired dreams. It is supported by a well groomed pan India franchisee network. The efficient and widespread independent distributor network ensures easy accessibility of the products to every user, even if they are located at the most remote places and farthest corners of the country.

Glaze Trading has accumulated significant expertise over the past 10 years. Founded on the humble values and aspirations of life - hope, reward, ownership, togetherness and winning instinct, Glaze offers a plethora of opportunities suited to every ordinary person to achieve extraordinary result. This transformation process is aided, guided and supported by extensive business training, mentoring and self-empowerment initiatives to shape the career of the distributors in achieving their goals.

Direct selling is all about selling quality products directly to consumers at their doorstep subsequent to the explanation and demonstration of products. It also seeks to create a long term relationship with its customers through loyalty and reward programs without going through the traditional store format of retail sales.
View Contact Details+
Contact Details

Recruiter Name:Human Resources - resume@glazegalwa

Contact Company:Glaze Trading India Pvt. Ltd.

Telephone:+91-1149295025

Address :Office No. - A1 / 24, Second floor,Main Najafgarh Road, JANAK PURI (Metro pillar no.631)

Website:https://www.globalglaze.in